Photo: Diogo Souza

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Diogo Souza

Diogo Souza is a Senior Backend Engineer at Help Scout. While he’s usually having fun with all things JVM (and occasionally jamming Kafka topics), you may also find him nomadizing, creating weird linear regressions, or giving humble opinions at StackOverflow. Connect with him on LinkedIn.

Posts by Diogo

Streamlining Spring MVC with Per-Module Connection Pools
Growth & Culture

Streamlining Spring MVC with Per-Module Connection Pools

At Help Scout, we invest a lot of time to ensure our applications make the best out of their databases. Click through to learn more about how we use a per-module datasource approach to help break down complexity.

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Multilingual Customer Support: Methods and Best Practices
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Help Scout vs. Zendesk: A Deep-Dive Comparison
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Help Scout vs. Zendesk: A Deep-Dive Comparison
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Product

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Listen First, Design Later
Product
Listen First, Design Later
Help Scout Using Help Scout: The Marketing Edition
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Support Team Mailbag: Reducing Turnaround Time
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Growth & Culture

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Experimenting With AI: Are Vibes All You Need?
Growth & Culture
Experimenting With AI: Are Vibes All You Need?
Applying for a Job? Be Intelligent, Not Artificial
Growth & Culture
Applying for a Job? Be Intelligent, Not Artificial
Our Latest Experiment: Delight Labs
Growth & Culture
Our Latest Experiment: Delight Labs
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