Blog Author

Hibathu Naseer

Hibathu Naseer is a freelance writer and strategist for B2B SaaS brands. She is passionate about exploring new products and creating engaging content. Connect with her on LinkedIn.

Posts by Hibathu

The 10 Best Customer Experience Software Options on the Market (2025)

Customer Service

The 10 Best Customer Experience Software Options on the Market (2025)

17 Great Customer Service Examples to Inspire You

Customer Service

17 Great Customer Service Examples to Inspire You

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Product

Listen First, Design Later

Listen First, Design Later

Help Scout Using Help Scout: The Marketing Edition

Help Scout Using Help Scout: The Marketing Edition

Support Team Mailbag: Reducing Turnaround Time

Support Team Mailbag: Reducing Turnaround Time

Growth & Culture

How to Build a Great Remote Company Culture

Growth & Culture

How to Build a Great Remote Company Culture

Experimenting With AI: Are Vibes All You Need?

Growth & Culture

Experimenting With AI: Are Vibes All You Need?

Applying for a Job? Be Intelligent, Not Artificial

Growth & Culture

Applying for a Job? Be Intelligent, Not Artificial

Customer Service

7 Reasons Why Help Scout Is the Best Zendesk Alternative

Customer Service

7 Reasons Why Help Scout Is the Best Zendesk Alternative

Multilingual Customer Support: Methods and Best Practices

Customer Service

Multilingual Customer Support: Methods and Best Practices

8 Actionable Live Chat Metrics to Start Tracking Today

Customer Service

8 Actionable Live Chat Metrics to Start Tracking Today

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