Photo: Jack Nagel

Blog Author

Jack Nagel

Jack Nagel is a former Growth Marketer at Help Scout. Connect with him on LinkedIn.

Posts by Jack

How Brain.fm Achieved a 95% CSAT Score With Help Scout
Product
How Brain.fm Achieved a 95% CSAT Score With Help Scout
Upstream Tech
Product
Upstream Tech
Customer Story: GrowSurf
Product
Customer Story: GrowSurf
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Customer Service

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How to avoid fragile knowledge in support
The Supportive
How to avoid fragile knowledge in support
The Beginner's Guide to Customer Service Automation in 2026
Customer Service
The Beginner's Guide to Customer Service Automation in 2026
Help Scout vs. Front: A Deep-Dive Comparison
Customer Service
Help Scout vs. Front: A Deep-Dive Comparison
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Growth & Culture

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Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
Help Scout Unscripted: TV Shows
Growth & Culture
Help Scout Unscripted: TV Shows
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Live Event
How to Shave Hours off Response Time With AI Answers
Product
How to Shave Hours off Response Time With AI Answers
Principled Building: How We Approach AI at Help Scout
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Principled Building: How We Approach AI at Help Scout
Help Scout Using Help Scout: Reports
Product
Help Scout Using Help Scout: Reports
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