Photo: Jakub Janczyk

Blog Author

Jakub Janczyk

Jakub is a Senior JavaScript Engineer at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on LinkedIn.

Posts by Jakub

The Need for Speed: A Quick Way to Improve React Testing Times
Growth & Culture
The Need for Speed: A Quick Way to Improve React Testing Times
Accessibility First Is the New Mobile First
Growth & Culture
Accessibility First Is the New Mobile First

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Customer Service

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8 Actionable Live Chat Metrics to Start Tracking Today
Leading Service
8 Actionable Live Chat Metrics to Start Tracking Today
Help Scout vs. Zendesk: A Deep-Dive Comparison
Software & Systems
Help Scout vs. Zendesk: A Deep-Dive Comparison
Help Scout's AI Features: Deliver Better Support, Faster
Software & Systems
Help Scout's AI Features: Deliver Better Support, Faster
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Growth & Culture

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Applying for a Job? Be Intelligent, Not Artificial
Hiring & Culture
Applying for a Job? Be Intelligent, Not Artificial
Building Connections at Help Scout’s Rome Retreat
Growth & Culture
Building Connections at Help Scout’s Rome Retreat
Hey Marketers, It’s Time to Log In
Revenue Growth
Hey Marketers, It’s Time to Log In
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Inside Help Scout

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Our Latest Experiment: Delight Labs
Inside Help Scout
Our Latest Experiment: Delight Labs
Listen First, Design Later
Behind the Scenes
Listen First, Design Later
Help Scout Using Help Scout: The Marketing Edition
Product Tutorials
Help Scout Using Help Scout: The Marketing Edition
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