Photo: Kristen Bryant Smith

Blog Author

Kristen Bryant Smith

Kristen Bryant Smith is the VP of Marketing at Help Scout. She’s a lover of sports, movies, and wine and an advocate for equity and inclusion.

The Supportive Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice for delivering exceptional customer experiences.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Growth & Culture

View All Posts
57:35
Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
How To Create an Outstanding Ecommerce Knowledge Base
Ecommerce
How To Create an Outstanding Ecommerce Knowledge Base
View All Posts

Inside Help Scout

View All Posts
Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Navigating Change Management: Transitioning to Inbox 2
Inside Help Scout
Navigating Change Management: Transitioning to Inbox 2
New Look and Feel, Same Help Scout
Product Updates
New Look and Feel, Same Help Scout
View All Posts

Customer Service

View All Posts
Understanding AI Ticket Routing: Benefits and Challenges
Scaling Service
Understanding AI Ticket Routing: Benefits and Challenges
Improving CX by Overcoming the Challenges of AI Support
Leading Service
Improving CX by Overcoming the Challenges of AI Support
 Building a Future in Support: The Demand for AI Skills
Support Careers
Building a Future in Support: The Demand for AI Skills
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes