Blog Author
Mark Sherwood
Mark Sherwood is a CX strategist and support operations leader who helps teams scale without burning out or losing quality. He’s worked with SaaS and ecommerce companies to build sustainable systems, improve self-service, and streamline support workflows. Through SherwoodCX.com and consulting, he shares practical strategies for modern CX teams who want to grow the right way.
Help Scout Weekly
Get our best content in your inbox
Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.
Discover the latest in...
Try Help Scout for free
A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes