Photo: Mathew Patterson

Blog Author

Mathew Patterson

After running a support team for years, Mat joined Help Scout, where he helps people deliver better online customer support. Subscribe to The Supportive Newsletter or find him on LinkedIn.

Support Pros Recommend...
The Supportive
Support Pros Recommend...
Reframing AI Chatbots as Self-Service Tools
The Supportive
Reframing AI Chatbots as Self-Service Tools
The Not-Particularly-Weird Science of Support
The Supportive
The Not-Particularly-Weird Science of Support
The 4 Bucket System for Support
The Supportive
The 4 Bucket System for Support
Noticing the Small Wins
The Supportive
Noticing the Small Wins
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
The Supportive
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
The Supportive Podcast Wraps-Up Season 1
The Supportive
The Supportive Podcast Wraps-Up Season 1
Criticism in Customer Support
The Supportive
Criticism in Customer Support
Companion Planting for Diversity in Support
The Supportive
Companion Planting for Diversity in Support
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