Photo: Mathew Patterson

Blog Author

Mathew Patterson

After running a support team for years, Mat joined Help Scout, where he helps people deliver better online customer support. Subscribe to The Supportive Newsletter or find him on LinkedIn.

Support Pros Recommend...
The Supportive
Support Pros Recommend...
Reframing AI Chatbots as Self-Service Tools
The Supportive
Reframing AI Chatbots as Self-Service Tools
The Not-Particularly-Weird Science of Support
The Supportive
The Not-Particularly-Weird Science of Support
The 4 Bucket System for Support
The Supportive
The 4 Bucket System for Support
Noticing the Small Wins
The Supportive
Noticing the Small Wins
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
The Supportive
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
The Supportive Podcast Wraps-Up Season 1
The Supportive
The Supportive Podcast Wraps-Up Season 1
Criticism in Customer Support
The Supportive
Criticism in Customer Support
Companion Planting for Diversity in Support
The Supportive
Companion Planting for Diversity in Support
Show 111 more posts
Help Scout Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Live Event
Help Scout's 2025 Fall Seasonal Release
Product
Help Scout's 2025 Fall Seasonal Release
Help Scout Using Help Scout: Reports
Product
Help Scout Using Help Scout: Reports
Listen First, Design Later
Product
Listen First, Design Later
View All Posts

Growth & Culture

View All Posts
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
Experimenting With AI: Are Vibes All You Need?
Growth & Culture
Experimenting With AI: Are Vibes All You Need?
Applying for a Job? Be Intelligent, Not Artificial
Growth & Culture
Applying for a Job? Be Intelligent, Not Artificial
View All Posts

Customer Service

View All Posts
Designing a Great Contact Us Page: 20 Inspiring Examples
Customer Service
Designing a Great Contact Us Page: 20 Inspiring Examples
7 Ways To Improve Your Customer Service Response Times
Customer Service
7 Ways To Improve Your Customer Service Response Times
The 8 Best 100% Free Zendesk Alternatives in 2025
Customer Service
The 8 Best 100% Free Zendesk Alternatives in 2025
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes