Photo: Mathew Patterson

Blog Author

Mathew Patterson

After running a support team for years, Mat joined Help Scout, where he helps people deliver better online customer support. Subscribe to The Supportive Newsletter or find him on LinkedIn.

26 Support Tips For 2026
The Supportive
26 Support Tips For 2026
How to avoid fragile knowledge in support
The Supportive
How to avoid fragile knowledge in support
Let's call a bot a bot
The Supportive
Let's call a bot a bot
Emergency Response Tips for Support Pros
The Supportive
Emergency Response Tips for Support Pros
Sales Tips for Support Pros
The Supportive
Sales Tips for Support Pros
Support Pros Recommend...
The Supportive
Support Pros Recommend...
Reframing AI Chatbots as Self-Service Tools
The Supportive
Reframing AI Chatbots as Self-Service Tools
The Not-Particularly-Weird Science of Support
The Supportive
The Not-Particularly-Weird Science of Support
The 4 Bucket System for Support
The Supportive
The 4 Bucket System for Support
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