Blog Author

Melanie Shears

Melanie is Help Scout’s Documentation Manager, who oversees both our Docs site and AI outputs helping thousands of people daily.

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Product

Where to Start with AI Support in 2026

Where to Start with AI Support in 2026

How Freightzy Is Scaling Its 8-Figure Logistics Business with Help Scout

How Freightzy Is Scaling Its 8-Figure Logistics Business with Help Scout

Understanding AI Answers Usage and Spend

Understanding AI Answers Usage and Spend

Growth & Culture

AI Adoption at Work: It’s a Process

Growth & Culture

AI Adoption at Work: It’s a Process

Help Scout Welcomes Toby Gabriner as Chief Executive Officer

Growth & Culture

Help Scout Welcomes Toby Gabriner as Chief Executive Officer

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Customer Service

7 Medical Inbox Management Tips for Busy Healthcare Teams

Customer Service

7 Medical Inbox Management Tips for Busy Healthcare Teams

Customer Service Writing: Why Shorter Replies Take More Skill

Customer Service

Customer Service Writing: Why Shorter Replies Take More Skill

The 7 Best Healthcare Customer Service Software & CRMs

Customer Service

The 7 Best Healthcare Customer Service Software & CRMs

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