Photo: Thomas Hils

Blog Author

Thomas Hils

Thomas is a 10+ year veteran of the customer support space at companies like Zapier, Coda, and CoinTracker. He’s the founder of CX consultancy Silience Group and Head of Support at Replo.

Posts by Thomas

7 Ways To Improve Your Customer Service Response Times
Customer Service
7 Ways To Improve Your Customer Service Response Times
Multilingual Customer Support: Methods and Best Practices
Customer Service
Multilingual Customer Support: Methods and Best Practices
The Ultimate Guide to SaaS Customer Support in 2025
Customer Service
The Ultimate Guide to SaaS Customer Support in 2025
The Top 10 Benefits of Chatbots in Customer Service
Customer Service
The Top 10 Benefits of Chatbots in Customer Service
The 13 Best Knowledge Base Software (Free & Paid) in 2025
Customer Service
The 13 Best Knowledge Base Software (Free & Paid) in 2025
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How to Build a Great Remote Company Culture
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How to Build a Great Remote Company Culture
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Live Event
How to Shave Hours off Response Time With AI Answers
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How to Shave Hours off Response Time With AI Answers
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How to Shave Hours off Response Time With AI Answers
Product
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Let's call a bot a bot
The Supportive
Let's call a bot a bot
Creating a Great Customer Self-Service Experience in 2026
Customer Service
Creating a Great Customer Self-Service Experience in 2026
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