Blog Author
Thomas Hils
Thomas is a 10+ year veteran of the customer support space at companies like Zapier, Coda, CoinTracker, and Replo. He’s also the founder of CX consultancy Common Support and is Head of Support and AI Customer Experience at Wingspan.
Posts by Thomas
6 Ways to Improve Customer Service in Logistics
7 Ways To Improve Your Customer Service Response Times
Multilingual Customer Support: Methods and Best Practices
The Ultimate Guide to SaaS Customer Support in 2026
The Top 10 Benefits of Chatbots in Customer Service
The 10 Best Knowledge Base Software in 2026
Help Scout Weekly
Get our best content in your inbox
Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.
