Blog Author

Tim Jordan

Tim is a Sr. Manager of Customer Support at Cars.com and a writer for Supported Content. When he’s not busy leading his team, you’ll find him spending time with his wife and two daughters, usually on some Disney-related activity. He also blogs about personal finance at Atypical Finance.

Posts by Tim

Data Quality: Why It’s Key To AI Support

Data Quality: Why It’s Key To AI Support

Ticket Handling: Best Practices for Better Support

Customer Service

Ticket Handling: Best Practices for Better Support

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Growth & Culture

Experimenting With AI: Are Vibes All You Need?

Growth & Culture

Experimenting With AI: Are Vibes All You Need?

Applying for a Job? Be Intelligent, Not Artificial

Hiring & Culture

Applying for a Job? Be Intelligent, Not Artificial

Our Latest Experiment: Delight Labs

Growth & Culture

Our Latest Experiment: Delight Labs

Customer Service

8 Actionable Live Chat Metrics to Start Tracking Today

Leading Service

8 Actionable Live Chat Metrics to Start Tracking Today

Help Scout vs. Zendesk: A Deep-Dive Comparison

Software & Systems

Help Scout vs. Zendesk: A Deep-Dive Comparison

Help Scout's AI Features: Deliver Better Support, Faster

Software & Systems

Help Scout's AI Features: Deliver Better Support, Faster

Inside Help Scout

Listen First, Design Later

Behind the Scenes

Listen First, Design Later

Help Scout Using Help Scout: The Marketing Edition

Product Tutorials

Help Scout Using Help Scout: The Marketing Edition

Support Team Mailbag: Reducing Turnaround Time

Product Tutorials

Support Team Mailbag: Reducing Turnaround Time

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