Customer Service

Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.

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7 Reasons Why Help Scout Is the Best Zendesk Alternative
Customer Service

7 Reasons Why Help Scout Is the Best Zendesk Alternative

Tired of Zendesk? Discover why teams choose Help Scout for simple, affordable, and human customer support, based on real reviews.

Multilingual Customer Support: Methods and Best Practices
Customer Service
Multilingual Customer Support: Methods and Best Practices
8 Actionable Live Chat Metrics to Start Tracking Today
Customer Service
8 Actionable Live Chat Metrics to Start Tracking Today
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Explore the Support Toolkit

Grow your skills and teams with our collection of free resources, guides, and courses.

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Explore the Support Toolkit

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Growth & Culture

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How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
Experimenting With AI: Are Vibes All You Need?
Growth & Culture
Experimenting With AI: Are Vibes All You Need?
Applying for a Job? Be Intelligent, Not Artificial
Growth & Culture
Applying for a Job? Be Intelligent, Not Artificial
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Product

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Listen First, Design Later
Product
Listen First, Design Later
Help Scout Using Help Scout: The Marketing Edition
Product
Help Scout Using Help Scout: The Marketing Edition
Support Team Mailbag: Reducing Turnaround Time
Product
Support Team Mailbag: Reducing Turnaround Time
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Foundations of Great Service

Discover the tools and techniques used by high-performing customer service organizations in our free, six-part video course.

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Foundations of Great Service

Editor’s Picks

The 4 Bucket System for Support
The Supportive
The 4 Bucket System for Support
Knowledge Base Maintenance: A Practical Framework
Customer Service
Knowledge Base Maintenance: A Practical Framework
What Is Customer Service? Help Scouts Weigh In
Customer Service
What Is Customer Service? Help Scouts Weigh In

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