Customer Service

Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.

Most Recent Posts

View All Posts
The Beginner's Guide to Customer Service Automation in 2026
Customer Service

The Beginner's Guide to Customer Service Automation in 2026

Learn more about what customer service automation looks like in 2026 and discover 10 examples of how to implement automation effectively.

Help Scout vs. Front: A Deep-Dive Comparison
Customer Service
Help Scout vs. Front: A Deep-Dive Comparison
7 Simple Ways To Automate Your Ecommerce Business
Customer Service
7 Simple Ways To Automate Your Ecommerce Business
View All Posts
The Supportive

Support Matters. So Do You.

Thoughtful articles and podcast episodes for people who care about about delivering the best customer experience.

Check it out
Support Matters. So Do You.

Discover the latest in...

Growth & Culture

View More Posts
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
Help Scout Unscripted: TV Shows
Growth & Culture
Help Scout Unscripted: TV Shows
View More Posts

Product

View More Posts
Live Event
How to Shave Hours off Response Time With AI Answers
Product
How to Shave Hours off Response Time With AI Answers
Principled Building: How We Approach AI at Help Scout
Product
Principled Building: How We Approach AI at Help Scout
06:04
Help Scout's 2025 Fall Seasonal Release
Product
Help Scout's 2025 Fall Seasonal Release
View More Posts

Editor’s Picks

Inside Learn Something Days: The Help Scout Support Team
The Supportive
Inside Learn Something Days: The Help Scout Support Team
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
Help Scout Using Help Scout: Reports
Product
Help Scout Using Help Scout: Reports

Stay up to date

Our best content in your inbox

Your privacy matters! View our privacy policy for more and know you may unsubscribe anytime. 

Support Toolkit

Tools to help you grow

Explore our collection of free templates, guides, courses, and resources — all designed to help you and your team deliver exceptional customer service and build a company that lasts.

Check it out
Tools to help you grow

Start for Free

Learn the platform in less than an hour.
Become a power user in less than a day.

Start for FreeBook a Demo