Support Pros Recommend...

If you ever want to ensure I don’t read an article or a social post, it’s very easy. Just begin it with “I asked ChatGPT…”. I’m much more interested in the thoughts and recommendations of real people; I want to know what other people love. 

So recently I asked readers of The Supportive Weekly newsletter to share some of their favorites. Books, shows, movies, websites…whatever they were excited to tell people about. I’ve combed through the responses to collect these organic, locally-sourced, artisanal, survey-to-site recommendations and listed them in no particular order. It’s an eclectic set, but I bet you’ll find something to enjoy here.

Books

• Never Split the Difference: Negotiating as If Your Life Depended on It by Chris Voss

• Stranger in a Strange Land by Robert A. Heinlein

• Radical Honesty by Brad Blanton

• Nonviolent Communication by Marshall Rosenberg

• Nexus by Yuval Noah Harari

• The manual for your most-used appliance (that probably contains super valuable tips regarding functions you didn't know about) 

• The Unlikely Pilgrimage of Harold Fry by Rachel Joyce

• The Covenant of Water by Abraham Verghese

• A Wrinkle in Time by Madeleine L'Engle

• Supercommunicators by Charles Duhigg

• Dark Matter by Blake Crouch

• Legends & Lattes by Travis Baldree

• Atomic Habits by James Clear

• Meditations by Marcus Aurelius

• James by Percival Everett

• There Are Rivers in the Sky by Elif Shafak

• The Authority Gap: Why Women Are Taken Less Seriously Than Men and What We Can Do About It by Mary Ann Sieghart

• Indianapolis by Lynn Vincent

• Treacle Walker by Alan Garner

• CXOXO: Building a Support Team Your Customers Will Love by Mercer Smith

• Project Hail Mary by Andy Weir

• The Poetics of Space by Gaston Bachelard

Newsletters

• Monday Momentum 

• Lyz Lenz’s Men Yell At Me

• Kenji Hayward’s Top Tier Support

• Eddie Coker’s Substack

• Jen Weaver’s Support Leaders

• Conor Pendergrast’s daily tips

Podcasts

• The Productivity Show Podcast by Asian Efficiency

• A Problem Squared Podcast with Matt Parker and Bec Hill

• EMS 20/20 with Spencer Oliver and Christopher Pfingsten

• Dopamine and how it works

Shows and Channels

• Murderbot 

• The White Lotus

• Foundation

• Schitt’s Creek

• Gangs of London

• A very sweet Instagram where this little boy helps his family on their little farm and he just keeps kissing all the animals as he puts them on their train

• CX Roundtable from Sarah Caminiti

• Ali Abdaal

• I Think You Should Leave with Tim Robinson

• The Equalizer (with Queen Latifah)

• Travel Man (with Richard Ayoade)

• The Bear

• Andor

• Shark Whisperer

• Severance 

• Department Q

• Any series from Bertie Gregory filming wildlife

There were also three music recommendations…all of them said Sleep Token!

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This article first appeared in The Supportive Weekly, Mat's email newsletter for anyone who wants to create better customer experiences. Subscribe now...it's not boring!

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