Help Scout vs. Intercom
Pick a platform built for support
Intercom has benefits for multiple teams, but customer support has never been their main use case. Help Scout gives you a better way to help your customers using email, chat, and a knowledge base.
According to G2 users, the odds are in our favor
We scored 9.2 for ease of use compared to Intercom's 8.9.
The quality of our support was rated 9.1 compared to Intercom's 8.7.
Respondents gave us a 9.1 for ease of setup compared to Intercom's 8.4.
When it comes to being a good partner, we outscore Intercom 9.1 to 8.8.
Why choose Help Scout over Intercom?
Customer support focused
We help you provide world-class support to your customers, and that’s our priority above all else.
Ready for scale
As your support needs become more complex, we grow with you. You’ll have everything you need in one place.
Straightforward pricing
We believe in clear, inclusive pricing so you know what you’re paying for without hidden fees or surprises.
Our customer service team is the reason customers keep coming back. Help Scout allows my team to do their job with ease and work faster than before.
Help Scout’s the right choice
If your team needs to get up and running quickly, there’s no better option than Help Scout. We also think we’re the way to go if...
Support is your priority
We build tools to help you connect with your customers and our product roadmap and priorities reflect that.
Clear pricing is a must
Don’t worry about surprise price hikes or upsells. Clear pricing is part of our philosophy, so you don’t waste time.
Great support is required
From how we do sales to our approach to customer support—helpfulness is in our name and built into our DNA.
Growth is top of mind
As your team grows, Help Scout is ready to meet the challenge with features like workflows, custom fields, and reporting.
Make the switch, without the hassle
You can import your Intercom data directly into Help Scout. Get ticket history, customer profiles, and more as soon as you sign up. It’s automated, free, and can be done without your IT department.
The platform that’s
powerful not perplexing
AI
Use AI to draft or improve replies, summarize convos, and deliver self-serve answers in a snap.
Automations
Don’t hate. Automate. Workflows are customizable from the easy to the complex, keeping response times low.
Collaboration
Your team will love how our platform helps them stay organized and on the same page—the easy way.
Customer Data
Know exactly who you’re talking to and what to say with previous conversations and app activity at a glance.
Reporting
Our anything-but-basic, built-in reports help you track everything from productivity to happiness.
Integrations
Work with other platforms? So do we. Take advantage of our 50+ integrations that make your life easier.
