Announcing Help Scout's 2021 Customer Service Awards

Join us in celebrating the businesses delivering exceptional customer experiences.

Customer happiness is the lifeblood of any business. This year, we decided to take a data-driven approach to identifying the top companies in B2B, B2C, and Ecommerce delivering memorable support. Using the Help Scout Happiness Score, we selected companies who had over 500+ responded tickets in the last year as a Help Scout customer, and sorted by the highest Happiness Score within each category.

Congratulations to all of this year's winners!

Top 25 in B2C Customer Service

Casting Workbook

1. Casting Workbook

A global leader in the development and design of online casting software.

Practice Portuguese

2. Practice Portuguese

A language company teaching Portuguese as it's spoken in Portugal.


3. Skillcrush

An online coding & design school to teach students digital skills to kickstart their career.


4. Hexlet

Helping folks appreciate the power of computing and popularize computational thinking through programming courses.


5. Litmus

An email marketing platform that empowers you to build, test, and analyze emails.

Top 25 in Ecomm Customer Service

SD Solution Inc.

1. SD Solution Inc.

Providing IT consulting and solutions to your business, including infrastructure management, cloud computing, and communications management.

Voss Lighting

2. Voss Lighting

One of the leading suppliers of specialized replacement lighting products across the USA.

Casey Electric Sales

3. Casey Electric Sales

A lighting & electrical manufacturers representative and Chicago sales agency servicing the Midwest USA since 1972.

Shine Wedding Invitations

4. Shine Wedding Invitations

Stationary service that specializes in clean, simple, and elegant wedding invitation suites.

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5. woom bikes USA

Superlight bikes specifically designed for children to make riding easier and safer.

Top 25 in B2B Customer Service

Campus Benefits

1. Campus Benefits

A full-service employee benefits brokerage and consulting firm serving public school districts across the southeast USA.


2. eCatholic

The leading provider of Catholic websites, helping parishes create dynamic and beautiful websites, supportive of donations and live streaming.

Global HR Research

3. Global HR Research

An integrated suite of services that unify the entire talent acquisition, assessment, and screening processes into one platform.


4. Personalkollen

Software solution to schedule, time report and manage payroll for the hotel, restaurant and catering sector.


5. Intuto

Making online training simple, fun, and affordable with their online learning management system.

Curious about past winners? Check out Help Scout’s 2020 Customer Service Awards.

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