Resources for Education
Stay on top of every student & faculty request
Learn how to serve your school in record time with Help Scout's shared Inbox and top support resources.
Help Scout at a glance
Help Scout in 3 Minutes
Learn how educational institutions overcome email overload to meet higher communications expectations from students, parents, and faculty.
The Beginner’s Guide to Help Scout
Everything you need to know to get up and running with Help Scout quickly, no engineering support or lengthy migration required.
Top support guides for education
Everything you need to take on larger email volume with limited resources.
The Top 3 Ways Educators Use Help Scout
From shared email inboxes to online help centers, check out the tools you can use to cut down on overwhelm and keep communications organized.
How University of South Carolina Helps Students Feel at Home
Discover how the housing team at University of South Carolina has managed a 40% uptick in email communications while still leading with warmth and care to create an outstanding on-campus experience.
How George Washington University Handled a 22% Increase in Email Traffic
Learn how the team at GWU used automated workflows in Help Scout's shared inbox to stay on top of 80,000+ emails.
5 Education Best Practices For Maximizing Help Scout
Curious how to make the most of Help Scout? See the tricks of the trade that service-centric institutions use to keep up with rising expectations.
Customer Story: How Ashesi University Created a School-Wide Support Center with Help Scout
Check out the steps Ashesi University took to centralize emails across all departments, launched a knowledge base, and scaled service with automations.
11 Tips on Delivering Great Customer Service in Education
Get our top tactics for handling the 4 biggest pain points in customer service for education.
Gmail & Outlook alternatives for education
Get a deeper look at the benefits of a shared inbox compared to standard email platforms.
It’s Not You, It’s Your Inbox: When to Leave Gmail and Outlook Behind
Emails get buried, urgent requests from students or parents go missing, and people get sick or go on vacation. What you really need in these situations is the ability to share an account with the rest of your team.
Help Scout for Education
Gmail and Outlook work for individual email, but not for managing communications at a school or university. Your entire team can manage incoming communication from the same place.
The 6 Best Outlook Shared Mailbox Alternatives in 2025
Has your team outgrown Outlook’s shared mailbox and is looking to upgrade to something that’s actually built for collaboration? Check out this shortlist of alternatives.
I feel like I have a better sense of what’s going on with our students’ needs because of Help Scout.
