Most Recent Posts

View All Posts
Support Pros Recommend...
The Supportive

Support Pros Recommend...

Browse this list of support professionals' favorite books, shows, music, and more - we don't need no stinkin' algorithm!

Experimenting With AI: Are Vibes All You Need?
Growth & Culture
Experimenting With AI: Are Vibes All You Need?
8 Actionable Live Chat Metrics to Start Tracking Today
Customer Service
8 Actionable Live Chat Metrics to Start Tracking Today
View All Posts

Discover the latest in...

Customer Service

View More Posts
8 Actionable Live Chat Metrics to Start Tracking Today
Leading Service
8 Actionable Live Chat Metrics to Start Tracking Today
Help Scout vs. Zendesk: A Deep-Dive Comparison
Software & Systems
Help Scout vs. Zendesk: A Deep-Dive Comparison
Help Scout's AI Features: Deliver Better Support, Faster
Software & Systems
Help Scout's AI Features: Deliver Better Support, Faster
View More Posts

Growth & Culture

View More Posts
Experimenting With AI: Are Vibes All You Need?
Growth & Culture
Experimenting With AI: Are Vibes All You Need?
Applying for a Job? Be Intelligent, Not Artificial
Hiring & Culture
Applying for a Job? Be Intelligent, Not Artificial
Our Latest Experiment: Delight Labs
Growth & Culture
Our Latest Experiment: Delight Labs
View More Posts

Inside Help Scout

View More Posts
Listen First, Design Later
Behind the Scenes
Listen First, Design Later
Help Scout Using Help Scout: The Marketing Edition
Product Tutorials
Help Scout Using Help Scout: The Marketing Edition
Support Team Mailbag: Reducing Turnaround Time
Product Tutorials
Support Team Mailbag: Reducing Turnaround Time
View More Posts

Explore the Support Toolkit

Grow your skills and teams with our collection of free resources, guides, and courses.

Check it out
Explore the Support Toolkit

Start for Free

Learn the platform in less than an hour.
Become a power user in less than a day.

Start for Free
Book a Demo