Looking for an alternative to Zendesk?

Help Scout reduces complexity and process for agents while creating a more delightful experience for customers.

See how Grabcad keeps 1 million engineers happy with Help Scout

Compare by Price

A more affordable alternative to Zendesk for companies at all stages and sizes. Help Scout delivers all the features, plus premium 24x6 support with a 30-minute average response time. There are no contracts and no surprises.

Help Scout

$20/User, Standard plan


$59/User, Professional plan


Start supporting in minutes

You only need an email address to create your first mailbox. Create multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products/brands from a single account.

Help Scout multiple mailboxes

Reporting that Scales

Unlike Zendesk, Help Scout offers reporting capabilities on every plan, making it easy for you and your team to immediately derive insights on team performance. Use reports to identify trends, recurring questions, and feedback on customer support.

More about reports

Help Scout - Conversation Report

Import your Zendesk data for free

When you’re ready to evaluate Help Scout, the Zendesk import tool lets you import your entire ticket history, including customer profiles, and Help Center articles from Zendesk into Help Scout. It’s automated, free, and can be done without your IT department.

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The ease of Help Scout, everywhere

Help Scout’s mobile apps keeps the easy, clean functionality of the web experience, so you can keep your finger on the pulse of customer support, across every device.

Help Scout Plus

Need more freedom and flexibility?

We’ve got you covered. Upgrading to Help Scout Plus equips your team with advanced features, like enhanced reporting, unlimited teams, unlimited custom fields, and a dedicated customer development manager.

Learn More

Integrate your Knowledge Base with Docs

Docs lets you easily create up to 5 knowledge base sites that work beautifully on any device. Docs integrates directly with Help Scout, so you can quickly locate and send answers from your knowledge base to your customer, without ever leaving your page.

Docs theme - Apple
Docs theme - MashShare
Docs theme - GravityView
Docs theme - J and G
Docs theme - Bold Type Tickets

Beacon is more than chat.

Help content

​​Lead with relevant articles from Docs, so customers can find answers on their own.


No funny business! If your team isn’t available to chat, Beacon falls back to email.

Live chat

When your team is available, Beacon offers live chat and displays your place in line.

Customer portal

No more second-guessing! Customers can view and reply to previous conversations.

Trusted by 10,000+ businesses in over 140 countries

Ready to get started?

Import your data

Start by signing up for a trial, then follow the instructions in this article to kickoff the import.

Sign Up

Have 10+ Users?

Someone from our team can answer questions and make sure your transition goes smoothly.

Contact Sales