Blog Author

Borys Zibrov

Borys Zibrov is an Engineer at Help Scout with a focus on AI and search & data processing. If not behind the laptop, you might find him outside: cycling, hiking or playing with the kids. Sometimes you might even find him outside behind the laptop. Email him here or connect on Goodreads; a book recommendation is always appreciated!

Posts by Borys

Rate Your AI

Rate Your AI

Even when the newest LLM shines in the benchmarks, it doesn't mean it will be the right choice for every use case or that users will be happy with its output. Learn how Help Scout approaches rating our AI to create better customer experiences.

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Customer Service

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Customer Service

Multilingual Customer Support: Methods and Best Practices

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Customer Service

8 Actionable Live Chat Metrics to Start Tracking Today

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Help Scout vs. Zendesk: A Deep-Dive Comparison

Product

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Help Scout Using Help Scout: The Marketing Edition

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Support Team Mailbag: Reducing Turnaround Time

Growth & Culture

Experimenting With AI: Are Vibes All You Need?

Growth & Culture

Experimenting With AI: Are Vibes All You Need?

Applying for a Job? Be Intelligent, Not Artificial

Growth & Culture

Applying for a Job? Be Intelligent, Not Artificial

Our Latest Experiment: Delight Labs

Growth & Culture

Our Latest Experiment: Delight Labs

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