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Borys Zibrov

Borys Zibrov is an Engineer at Help Scout with a focus on AI and search & data processing. If not behind the laptop, you might find him outside: cycling, hiking or playing with the kids. Sometimes you might even find him outside behind the laptop. Email him here or connect on Goodreads; a book recommendation is always appreciated!

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Even when the newest LLM shines in the benchmarks, it doesn't mean it will be the right choice for every use case or that users will be happy with its output. Learn how Help Scout approaches rating our AI to create better customer experiences.

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