Blog Author

Brittany Ferguson

Brittany is Rebel Support Leader at Nerd Fitness. Connect with her on Twitter and LinkedIn.

Posts by Brittany

How Customer Support Teams Can Maximize Seasonal Downtime

How Customer Support Teams Can Maximize Seasonal Downtime

Every industry is subject to seasonal downtime — use it to set yourself up for success before your team gets swamped again.

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Customer Service

How Kristi Created Her Own Customer Success Job

Customer Service

How Kristi Created Her Own Customer Success Job

6 Examples of Excellent Customer Service in Healthcare

Customer Service

6 Examples of Excellent Customer Service in Healthcare

9 Tips for Delivering Effective International Customer Service

Customer Service

9 Tips for Delivering Effective International Customer Service

Growth & Culture

AI Adoption at Work: It’s a Process

Growth & Culture

AI Adoption at Work: It’s a Process

Help Scout Welcomes Toby Gabriner as Chief Executive Officer

Growth & Culture

Help Scout Welcomes Toby Gabriner as Chief Executive Officer

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Product

Where to Start with AI Support in 2026

Where to Start with AI Support in 2026

Understanding AI Answers Usage and Spend

Understanding AI Answers Usage and Spend

7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions

7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions

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