Blog Author

Buzz Usborne

Buzz is the Principal Designer at Help Scout, working from a tiny surf town on the East coast of Australia. When he’s not designing you’ll find him on a beach or up a mountain with his wife and two kids.

Posts by Buzz

Listen First, Design Later

Listen First, Design Later

Why We Redesigned Inbox

Why We Redesigned Inbox

Behind the Scenes: The Design of Beacon

Behind the Scenes: The Design of Beacon

6 Tips for How to Collaborate on Remote Design Teams

Growth & Culture

6 Tips for How to Collaborate on Remote Design Teams

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Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Help Scout Unscripted: Relaxation

Growth & Culture

Help Scout Unscripted: Relaxation

Help Scout Unscripted: Broken Bones

Growth & Culture

Help Scout Unscripted: Broken Bones

Customer Service

How to Get Started With Multichannel Customer Support

Customer Service

How to Get Started With Multichannel Customer Support

Help Scout vs. Gorgias: A Deep-Dive Comparison

Customer Service

Help Scout vs. Gorgias: A Deep-Dive Comparison

26 Support Tips For 2026

26 Support Tips For 2026

Product

How to Improve AI Replies with Every Conversation

How to Improve AI Replies with Every Conversation

How Devpost Tailors AI Answers to Match Their Support Style

How Devpost Tailors AI Answers to Match Their Support Style

Bring Calls and SMS Into Help Scout With Aircall

Bring Calls and SMS Into Help Scout With Aircall

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