Blog Author

Buzz Usborne

Buzz is the Principal Designer at Help Scout, working from a tiny surf town on the East coast of Australia. When he’s not designing you’ll find him on a beach or up a mountain with his wife and two kids.

Posts by Buzz

Listen First, Design Later

Listen First, Design Later

Why We Redesigned Inbox

Why We Redesigned Inbox

Behind the Scenes: The Design of Beacon

Behind the Scenes: The Design of Beacon

6 Tips for How to Collaborate on Remote Design Teams

Growth & Culture

6 Tips for How to Collaborate on Remote Design Teams

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Customer Service

The 7 Best Ecommerce Help Desks for Customer Support

Customer Service

The 7 Best Ecommerce Help Desks for Customer Support

21 Customer Service Training Ideas, Courses, & Resources

Customer Service

21 Customer Service Training Ideas, Courses, & Resources

Overcoming the Cost-Center Stigma of Customer Support

Customer Service

Overcoming the Cost-Center Stigma of Customer Support

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Help Scout Unscripted: Relaxation

Growth & Culture

Help Scout Unscripted: Relaxation

Help Scout Unscripted: Broken Bones

Growth & Culture

Help Scout Unscripted: Broken Bones

Product

Introducing AI Agents: A More Intuitive Way To Manage AI Answers

Introducing AI Agents: A More Intuitive Way To Manage AI Answers

How to Report AI Support Outcomes & Get Leadership Buy-in

How to Report AI Support Outcomes & Get Leadership Buy-in

Introducing WhatsApp Support in Help Scout

Introducing WhatsApp Support in Help Scout

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