Photo: Elizabeth Wellington

Blog Author

Elizabeth Wellington

Liz writes about business, creativity and making meaningful work. Say hello on Twitter or through her website.

Posts by Elizabeth

8 Companies with Exceptional Customer Service + Helpful Tips
Customer Service
8 Companies with Exceptional Customer Service + Helpful Tips
How to Create an Inspiring Customer Service Philosophy
Customer Service
How to Create an Inspiring Customer Service Philosophy
Guide to Customer Relations: Definition, Benefits, and Tips
Customer Service
Guide to Customer Relations: Definition, Benefits, and Tips
Customer Appreciation Ideas: 17 Ways to Thank Customers
Customer Service
Customer Appreciation Ideas: 17 Ways to Thank Customers
How to Write a Value Proposition (+ 6 Modern Examples)
Customer Service
How to Write a Value Proposition (+ 6 Modern Examples)
Customer Feedback: Why It’s Important + 7 Ways to Collect It
Customer Service
Customer Feedback: Why It’s Important + 7 Ways to Collect It
7 Shared Mailbox Best Practices You Can Put Into Action
Customer Service
7 Shared Mailbox Best Practices You Can Put Into Action
Should I Let My Staff Complain About Customers?
The Supportive
Should I Let My Staff Complain About Customers?
What Is Contextual Support, and Why Is It Critical to Live Chat?
Customer Service
What Is Contextual Support, and Why Is It Critical to Live Chat?
Show 5 more posts
Help Scout Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Live Event
Help Scout's 2025 Fall Seasonal Release
Product
Help Scout's 2025 Fall Seasonal Release
Help Scout Using Help Scout: Reports
Product
Help Scout Using Help Scout: Reports
Listen First, Design Later
Product
Listen First, Design Later
View All Posts

Growth & Culture

View All Posts
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
Experimenting With AI: Are Vibes All You Need?
Growth & Culture
Experimenting With AI: Are Vibes All You Need?
Applying for a Job? Be Intelligent, Not Artificial
Growth & Culture
Applying for a Job? Be Intelligent, Not Artificial
View All Posts

Customer Service

View All Posts
 It’s Not You, It’s Your Inbox: When to Leave Gmail and Outlook Behind
Customer Service
It’s Not You, It’s Your Inbox: When to Leave Gmail and Outlook Behind
Designing a Great Contact Us Page: 20 Inspiring Examples
Customer Service
Designing a Great Contact Us Page: 20 Inspiring Examples
7 Ways To Improve Your Customer Service Response Times
Customer Service
7 Ways To Improve Your Customer Service Response Times
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes