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Blog Author

Elizabeth Wellington

Liz writes about business, creativity and making meaningful work. Say hello on Twitter or through her website.

Posts by Elizabeth

8 Companies with Exceptional Customer Service + Helpful Tips
Customer Service
8 Companies with Exceptional Customer Service + Helpful Tips
How to Create an Inspiring Customer Service Philosophy
Customer Service
How to Create an Inspiring Customer Service Philosophy
Guide to Customer Relations: Definition, Benefits, and Tips
Customer Service
Guide to Customer Relations: Definition, Benefits, and Tips
Customer Appreciation Ideas: 17 Ways to Thank Customers
Customer Service
Customer Appreciation Ideas: 17 Ways to Thank Customers
How to Write a Value Proposition (+ 6 Modern Examples)
Customer Service
How to Write a Value Proposition (+ 6 Modern Examples)
7 Shared Mailbox Best Practices You Can Put Into Action
Customer Service
7 Shared Mailbox Best Practices You Can Put Into Action
Should I Let My Staff Complain About Customers?
The Supportive
Should I Let My Staff Complain About Customers?
What Is Contextual Support, and Why Is It Critical to Live Chat?
Customer Service
What Is Contextual Support, and Why Is It Critical to Live Chat?
How to Fire a Customer (The Right Way) in 5 Steps
Customer Service
How to Fire a Customer (The Right Way) in 5 Steps
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26 Support Tips For 2026
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Customer Service
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How to avoid fragile knowledge in support
The Supportive
How to avoid fragile knowledge in support
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Growth & Culture

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Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
Help Scout Unscripted: Relaxation
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Help Scout Unscripted: Broken Bones
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How to Improve AI Replies with Every Conversation
Product
How to Improve AI Replies with Every Conversation
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How Devpost Tailors AI Answers to Match Their Support Style
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How Devpost Tailors AI Answers to Match Their Support Style
Live Event
How to Shave Hours off Response Time With AI Answers
Product
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