Photo: Kelly Herring

Blog Author

Kelly Herring

Kelly is on the support team at Help Scout. She enjoys helping our customers get the most out of our product and eating her way through Melbourne’s delicious cafes. Connect with her on Twitter and LinkedIn.

Posts by Kelly

The 6 Best Remote Collaboration Tools for Customer Service Teams
Customer Service
The 6 Best Remote Collaboration Tools for Customer Service Teams
How to Support Working Parents
Growth & Culture
How to Support Working Parents
9 Tips for Working While You Travel
Inside Help Scout
9 Tips for Working While You Travel
How We Transitioned to 24-Hour Support
Customer Service
How We Transitioned to 24-Hour Support

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Building Skills for the Sport of Support
Leading Service
Building Skills for the Sport of Support
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15 Service Desk Software Options Every IT Team Should Consider
Customer Success Manager: A Career Road Map
Scaling Service
Customer Success Manager: A Career Road Map
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Growth & Culture

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22 Impactful Customer Service Survey Questions to Ask in 2024
Customer Engagement
22 Impactful Customer Service Survey Questions to Ask in 2024
Why Customer Satisfaction is Important for Your Business
Customer Engagement
Why Customer Satisfaction is Important for Your Business
9 Customer Experience KPIs to Track for Better Business Outcomes
Customer Engagement
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Inside Help Scout

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Accessibility First is the New Mobile First
Engineering
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Help Scout Using Help Scout: Saved Replies
Product Tutorials
Help Scout Using Help Scout: Saved Replies
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Product Tutorials
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
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