Photo: Kelly Herring

Blog Author

Kelly Herring

Kelly is on the support team at Help Scout. She enjoys helping our customers get the most out of our product and eating her way through Melbourne’s delicious cafes. Connect with her on Twitter and LinkedIn.

Posts by Kelly

The 6 Best Remote Collaboration Tools for Customer Service Teams
Customer Service
The 6 Best Remote Collaboration Tools for Customer Service Teams
How to Support Working Parents
Growth & Culture
How to Support Working Parents
9 Tips for Working While You Travel
Inside Help Scout
9 Tips for Working While You Travel
How We Transitioned to 24-Hour Support
Customer Service
How We Transitioned to 24-Hour Support

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Growth & Culture

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A Guide to Elevating Your Ecommerce Game with WhatsApp
Ecommerce
A Guide to Elevating Your Ecommerce Game with WhatsApp
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
From Peer to Peer: A Guide to the C2C Ecommerce Model
Ecommerce
From Peer to Peer: A Guide to the C2C Ecommerce Model
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Customer Service

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AI Support Metrics: 5 KPIs To Track
Leading Service
AI Support Metrics: 5 KPIs To Track
Boost Your Customer Support Efficiency with AI
Scaling Service
Boost Your Customer Support Efficiency with AI
The 9 Best Social Media Customer Service Software (2024)
Software & Systems
The 9 Best Social Media Customer Service Software (2024)
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Inside Help Scout

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What’s New in the Inbox: AI drafts, Snooze, Send Later, and More
Product Updates
What’s New in the Inbox: AI drafts, Snooze, Send Later, and More
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
Customer Stories
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
Do You Actually Need a Local Environment?
Engineering
Do You Actually Need a Local Environment?
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