Photo: Kelly Herring

Blog Author

Kelly Herring

Kelly is on the support team at Help Scout. She enjoys helping our customers get the most out of our product and eating her way through Melbourne’s delicious cafes. Connect with her on Twitter and LinkedIn.

Posts by Kelly

The 6 Best Remote Collaboration Tools for Customer Service Teams
Customer Service
The 6 Best Remote Collaboration Tools for Customer Service Teams
How to Support Working Parents
Growth & Culture
How to Support Working Parents
9 Tips for Working While You Travel
Inside Help Scout
9 Tips for Working While You Travel
How We Transitioned to 24-Hour Support
Customer Service
How We Transitioned to 24-Hour Support

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Inside Help Scout

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Engineering
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New in the Queue: AI Drafts, Snooze, and Send Later
Product Updates
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Support Team Mailbag: Managing the Queue
Product Tutorials
Support Team Mailbag: Managing the Queue
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Customer Service

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Why Great Customer Service Isn’t Just Important, It's a Necessity
Leading Service
Why Great Customer Service Isn’t Just Important, It's a Necessity
Improve Experience with Customer Service Automation
Scaling Service
Improve Experience with Customer Service Automation
How To Use Generative AI in Customer Support
Software & Systems
How To Use Generative AI in Customer Support
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Growth & Culture

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How To Create an Outstanding Ecommerce Knowledge Base
Ecommerce
How To Create an Outstanding Ecommerce Knowledge Base
Customer Engagement Platforms: An Overview
Customer Engagement
Customer Engagement Platforms: An Overview
A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)
Revenue Growth
A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)
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