Blog Author
Mercer Smith
Mercer is the VP of CX Insights & Community at PartnerHero, a yoga fanatic, and strives to make the world a little bit happier one customer at a time. You can find her at mercenator.com and on Twitter.
Posts by Mercer
6 Great Templates for Customer Onboarding Emails
A Guide to Customer Success Manager Career Paths
How to Create Great Customer Feedback Email Templates
8 Free Customer Satisfaction Survey Templates
Email vs. Live Chat Support
How to Write the Best Customer Support Manager Job Description
4 Customer Success Plan Templates and How to Use Them
Customer Service Hiring: Project Ideas
Show 31 more posts
Help Scout Weekly
Get our best content in your inbox
Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.
