Blog Author
Thomas Hils
Thomas is a 10+ year veteran of the customer support space at companies like Zapier, Coda, and CoinTracker. He’s the founder of CX consultancy Silience Group and Head of Support at Replo.
Posts by Thomas
7 Ways To Improve Your Customer Service Response Times
Multilingual Customer Support: Methods and Best Practices
The Ultimate Guide to SaaS Customer Support in 2026
The Top 10 Benefits of Chatbots in Customer Service
The 10 Best Knowledge Base Software in 2026
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