Customer Service

Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.

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Dave Berner is Almost Unemployable
Customer Service

Dave Berner is Almost Unemployable

Dave Berner was a software engineer turned founder who considers himself now "almost unemployable". Dave chats with Mat about careers in an AI-disrupted world

The 7 Best Customer Service Mobile Apps
Customer Service
The 7 Best Customer Service Mobile Apps
In Customer Support We Trust (Maybe)
Customer Service
In Customer Support We Trust (Maybe)
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The Supportive

Support Matters. So Do You.

Thoughtful articles and podcast episodes for people who care about about delivering the best customer experience.

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Support Matters. So Do You.

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Growth & Culture

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AI Adoption at Work: It’s a Process
Growth & Culture
AI Adoption at Work: It’s a Process
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
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Product

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How AIHR supports 25,000 members with a four-person support team
Product
How AIHR supports 25,000 members with a four-person support team
How SchoolsPLP keeps thousands of relationships connected with Help Scout
Product
How SchoolsPLP keeps thousands of relationships connected with Help Scout
How EasyBroker saves the cost of two hires and gets more from its lean team
Product
How EasyBroker saves the cost of two hires and gets more from its lean team
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Editor’s Picks

Inside Learn Something Days: The Help Scout Support Team
The Supportive
Inside Learn Something Days: The Help Scout Support Team
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
Help Scout Using Help Scout: Reports
Product
Help Scout Using Help Scout: Reports

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Support Toolkit

Tools to help you grow

Explore our collection of free templates, guides, courses, and resources — all designed to help you and your team deliver exceptional customer service and build a company that lasts.

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Tools to help you grow

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