A Google engineer has been put on leave, ostensibly for breaching confidentiality policies. He claims to have worked with a sentient AI though professionals in the field are dubious. Whether or not this bot has truly experienced feelings (spoiler: nope) it does raise some interesting questions.
For more on the LaMDA story
LaMDA: our breakthrough conversation technology from Google
Is LaMDA Sentient? — an Interview between Blake Lemoine and LaMDA
Interview with a squirrel from AI Weirdness
Further reading on customer service and AI
Get highlights from The Supportive delivered directly to your inbox
The Supportive Weekly: A newsletter for people who want to deliver exceptional customer service.