Customer Service

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The Supportive

How to avoid fragile knowledge in support

Fragile knowledge is knowing without understanding, an issue that plagues customer service. Learn 5 ways to build a support system based on deep, flexible knowledge instead.

Customer Service

The Beginner's Guide to Customer Service Automation in 2026

Customer Service

Help Scout vs. Front: A Deep-Dive Comparison

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The Supportive

Support Matters. So Do You.

Thoughtful articles and podcast episodes for people who care about about delivering the best customer experience.

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Tools to help you grow

Explore our collection of free templates, guides, courses, and resources — all designed to help you and your team deliver exceptional customer service and build a company that lasts.

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