Delight and retain your shoppers
Help Scout is the go-to support platform for retailers and brands delivering exceptional customer experiences.
More than 12,000 businesses delight their customers with Help Scout
Outstanding support turns shoppers into lifelong buyers
Meet them where they are
Don’t play favorites. Exceed expectations when you deliver parallel experiences across channels.
Send lightning-fast replies
With a platform that’s easy-to-use and built for speed, you’ll have what you need to collaborate more efficiently.
Treat everyone like a VIP
Level up customer profiles with integrations. You’ll have the data you need to provide fast, personalized responses every time.
Make them smile
Better support means happier customers. Happier customers create higher lifetime value.
Everything you need to
support your online shop
Stay in flow and in the know
View, edit, duplicate, refund, and cancel orders all in Help Scout. Added bonus—we’re Shopify Plus certified.
Shopify Plus Certified App Partners
As a member of the Shopify Plus Certified App Partners program, we’re recognized by Shopify as a trusted solution that meets their high standards for performance, reliability, and security.
Be everywhere without going any where
Never let a question slip through the cracks. Manage all your conversations across social, email, and chat with your team in one inbox.
Power up your fingertips
Send a 5-star response in a flash. Use AI to catch up quickly or leverage it to draft and edit replies.
Work smarter, not harder
Automate busy work and move faster. Help Scout has the tools to organize and prioritize conversations so you can focus on urgent conversations.
The all-in-one platform for delighting customers
Beyond powering your team, you’ll gain access to our suite of self-service tools. Your customers can find answers instantly when you create a help center or embed our messaging tool on your site.
Shopping around? If you’re also considering Gorgias you can compare us side-by-side.
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