A New Podcast for Customer-Centric Leaders

The Supportive is a monthly show from Help Scout featuring customer experience insights, practical tips, expert advice, and a bit of fun. Subscribe to get new episodes and show notes delivered right to your inbox.

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What to expect:

Episode 1

The Future of AI-Enhanced Support Teams

AI and the future of support teams, 3 truly terrible predictions, action items for support leaders, and Shawna explains the Rule of 40 in this episode of The Supportive Podcast.

Supportive Podcast Episode 1

Meet your host:

Hello! Mathew Patterson here, former customer support manager, current Australian and customer service educator on the Help Scout team.

I spent a decade starting, building, and running a global customer support team at Campaign Monitor, where I made all the mistakes that I now try to help fellow support professionals avoid. In this podcast I want to both share my own expertise, and learn alongside you from smart people inside and outside Help Scout.

Mathew Patterson

Who should listen to The Supportive?

Anyone managing a support or success team who wants to build their skills and create a customer-centric business.

Those on the frontlines of customer support looking to broaden their perspective and move into leadership roles.

People who are not in the support organization, but who value customer support and want to make their business more customer-centered.

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More resources from Mat

The Support Manager's Guide to Better 1:1 Meetings
The Support Manager's Guide to Better 1:1 Meetings
The Art and Craft of Online Service
The Art and Craft of Online Service
Customer Service Interview Builder
Customer Service Interview Builder
The AI-Enhanced Support Team of the Future
The AI-Enhanced Support Team of the Future

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