Conversation Corner Live: Teacher Appreciation
Hear from Help Scout’s own teachers-turned-supports in this fun discussion of teachers, the skills they have, and the lessons support pros can learn from them.
Hosted by:
Mathew Patterson
Customer Service Educator
Hosted by:
Mathew Patterson
Customer Service Educator
Education is at the very core of customer support. Explaining the how and why of the products and services you support, helping people grow towards their own goals. That's why school teachers make such great support pros!
In this online edition of Conversation Corner (our casual support-related discussions typically held during support conferences) we talked teaching — with people who have been on the frontline. Two former teachers now in support, and one former support pro now teaching kids. What can the rest of us non-teachers learn from their experiences? Let's find out together.
Join this Conversation Corner to hear from:
Sarah-Mei Estrada, Senior Technical Support Specialist (and former teacher)
Kristi Ernst Thompson, Senior Technical Support Specialist (and former teacher)
Mathew Patterson
A veteran support leader, Mat spent years teaching better online support at Help Scout before founding More Human Content. Subscribe to The Supportive or find him on LinkedIn.
