Photo: Abigail Phillips

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Abigail Phillips

Abigail is the VP of Support at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with her on LinkedIn.

Posts by Abigail

How to Master Difficult Customer Service Conversations
Customer Service
How to Master Difficult Customer Service Conversations
Taking the Right Tone With Customers
Customer Service
Taking the Right Tone With Customers

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Support Team Mailbag: Reducing Turnaround Time
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The Impact of Great Support on Revenue
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Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
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Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
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