Blog Author

Abigail Phillips

Abigail is the VP of Support at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with her on LinkedIn.

Posts by Abigail

How to Master Difficult Customer Service Conversations

How to Master Difficult Customer Service Conversations

Taking the Right Tone With Customers

Taking the Right Tone With Customers

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Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Help Scout Unscripted: Relaxation

Growth & Culture

Help Scout Unscripted: Relaxation

Help Scout Unscripted: Broken Bones

Growth & Culture

Help Scout Unscripted: Broken Bones

Product

How Devpost Tailors AI Answers to Match Their Support Style

How Devpost Tailors AI Answers to Match Their Support Style

How to Improve AI Replies with Every Conversation

How to Improve AI Replies with Every Conversation

Bring Calls and SMS Into Help Scout With Aircall

Bring Calls and SMS Into Help Scout With Aircall

Customer Service

Startup Customer Service: How To Avoid the Biggest Mistakes

Customer Service

Startup Customer Service: How To Avoid the Biggest Mistakes

The Dutch Supermarket Selling Slower Service on Purpose

The Dutch Supermarket Selling Slower Service on Purpose

Delivering Great Customer Service in Banking and Finance

Customer Service

Delivering Great Customer Service in Banking and Finance

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