Photo: Gregory Ciotti

Blog Author

Gregory Ciotti

Greg is a writer, marketing strategist and alum of Help Scout. Connect with him on Twitter and LinkedIn.

Posts by Gregory

Step-By-Step Guide: How to Handle Customer Complaints
Customer Service
Step-By-Step Guide: How to Handle Customer Complaints
10 Unforgettable Customer Service Stories
Customer Service
10 Unforgettable Customer Service Stories
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Customer Service
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Go-To Scripts for 16 Tricky Customer Service Scenarios
Customer Service
Go-To Scripts for 16 Tricky Customer Service Scenarios
Color Psychology in Marketing and Branding is All About Context
Customer Service
Color Psychology in Marketing and Branding is All About Context
4 Ways to Find Meaningful Opportunities in Customer Support
The Supportive
4 Ways to Find Meaningful Opportunities in Customer Support
16 Customer Service Tips to Never Forget
Customer Service
16 Customer Service Tips to Never Forget
Help Scout Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Live Event
How To Shave Hours off Response Time With AI Answers
Product
How To Shave Hours off Response Time With AI Answers
06:04
Help Scout's 2025 Fall Seasonal Release
Product
Help Scout's 2025 Fall Seasonal Release
Help Scout Using Help Scout: Reports
Product
Help Scout Using Help Scout: Reports
View All Posts

Growth & Culture

View All Posts
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
Help Scout Unscripted: TV Shows
Growth & Culture
Help Scout Unscripted: TV Shows
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
View All Posts

Customer Service

View All Posts
Live Event
How To Shave Hours off Response Time With AI Answers
Product
How To Shave Hours off Response Time With AI Answers
Bridging the AI Perception Gap in Customer Support
Customer Service
Bridging the AI Perception Gap in Customer Support
Help Scout vs. Freshdesk: A Deep-Dive Comparison
Customer Service
Help Scout vs. Freshdesk: A Deep-Dive Comparison
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes