Photo: Gregory Ciotti

Blog Author

Gregory Ciotti

Greg is a writer, marketing strategist and alum of Help Scout. Connect with him on Twitter and LinkedIn.

Posts by Gregory

Step-By-Step Guide: How to Handle Customer Complaints
Customer Service
Step-By-Step Guide: How to Handle Customer Complaints
10 Unforgettable Customer Service Stories
Customer Service
10 Unforgettable Customer Service Stories
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Customer Service
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Go-To Scripts for 16 Tricky Customer Service Scenarios
Customer Service
Go-To Scripts for 16 Tricky Customer Service Scenarios
Color Psychology in Marketing and Branding is All About Context
Customer Service
Color Psychology in Marketing and Branding is All About Context
4 Ways to Find Meaningful Opportunities in Customer Support
The Supportive
4 Ways to Find Meaningful Opportunities in Customer Support
16 Customer Service Tips to Never Forget
Customer Service
16 Customer Service Tips to Never Forget
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Customer Service

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How to avoid fragile knowledge in support
The Supportive
How to avoid fragile knowledge in support
The Beginner's Guide to Customer Service Automation in 2026
Customer Service
The Beginner's Guide to Customer Service Automation in 2026
Help Scout vs. Front: A Deep-Dive Comparison
Customer Service
Help Scout vs. Front: A Deep-Dive Comparison
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Growth & Culture

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Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
Help Scout Unscripted: TV Shows
Growth & Culture
Help Scout Unscripted: TV Shows
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Live Event
How to Shave Hours off Response Time With AI Answers
Product
How to Shave Hours off Response Time With AI Answers
Principled Building: How We Approach AI at Help Scout
Product
Principled Building: How We Approach AI at Help Scout
Help Scout Using Help Scout: Reports
Product
Help Scout Using Help Scout: Reports
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