Photo: Gregory Ciotti

Blog Author

Gregory Ciotti

Greg is a writer, marketing strategist and alum of Help Scout. Connect with him on Twitter and LinkedIn.

Posts by Gregory

Step-By-Step Guide: How to Handle Customer Complaints
Customer Service
Step-By-Step Guide: How to Handle Customer Complaints
10 Unforgettable Customer Service Stories
Customer Service
10 Unforgettable Customer Service Stories
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Customer Service
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Go-To Scripts for 16 Tricky Customer Service Scenarios
Customer Service
Go-To Scripts for 16 Tricky Customer Service Scenarios
Color Psychology in Marketing and Branding is All About Context
Customer Service
Color Psychology in Marketing and Branding is All About Context
4 Ways to Find Meaningful Opportunities in Customer Support
The Supportive
4 Ways to Find Meaningful Opportunities in Customer Support
16 Customer Service Tips to Never Forget
Customer Service
16 Customer Service Tips to Never Forget

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Customer Service

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Multilingual Customer Support: Methods and Best Practices
Customer Service
Multilingual Customer Support: Methods and Best Practices
8 Actionable Live Chat Metrics to Start Tracking Today
Customer Service
8 Actionable Live Chat Metrics to Start Tracking Today
Help Scout vs. Zendesk: A Deep-Dive Comparison
Customer Service
Help Scout vs. Zendesk: A Deep-Dive Comparison
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Listen First, Design Later
Product
Listen First, Design Later
Help Scout Using Help Scout: The Marketing Edition
Product
Help Scout Using Help Scout: The Marketing Edition
Support Team Mailbag: Reducing Turnaround Time
Product
Support Team Mailbag: Reducing Turnaround Time
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Growth & Culture

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Experimenting With AI: Are Vibes All You Need?
Growth & Culture
Experimenting With AI: Are Vibes All You Need?
Applying for a Job? Be Intelligent, Not Artificial
Growth & Culture
Applying for a Job? Be Intelligent, Not Artificial
Our Latest Experiment: Delight Labs
Growth & Culture
Our Latest Experiment: Delight Labs
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