Blog Author
Jesse Short
After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.
Posts by Jesse
The 10 Best Free Help Desk Ticketing Systems in 2025
Encouraging Empathy in Customer Service Teams
9 Customer Experience KPIs to Track for Better Business Outcomes
The 17 Best Customer Service Software in 2025 (Free & Paid)
What is Knowledge Management? A Beginner’s Guide
Using AI for Email Writing: The 9 Best Tools
How to Use AI for Live Chat + 5 Tools To Consider
7 Customer Service Resume Examples + Best Practices
Show 33 more posts
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