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Jessica Greene

Jessica Greene is a Help Scout alum, where we make excellent customer service achievable for companies of all sizes. Connect with her on LinkedIn or through her website.

Posts by Jessica

Help Scout vs. Freshdesk: A Deep-Dive Comparison
Customer Service
Help Scout vs. Freshdesk: A Deep-Dive Comparison
The 6 Best Outlook Shared Mailbox Alternatives in 2025
Customer Service
The 6 Best Outlook Shared Mailbox Alternatives in 2025
Help Scout vs. Intercom: A Deep-Dive Comparison
Customer Service
Help Scout vs. Intercom: A Deep-Dive Comparison
The 8 Best (and Easiest To Use) FAQ Software in 2025
Customer Service
The 8 Best (and Easiest To Use) FAQ Software in 2025
The 8 Best 100% Free Zendesk Alternatives in 2025
Customer Service
The 8 Best 100% Free Zendesk Alternatives in 2025
7 Reasons Why Help Scout Is the Best Zendesk Alternative
Customer Service
7 Reasons Why Help Scout Is the Best Zendesk Alternative
Help Scout vs. Zendesk: A Deep-Dive Comparison
Customer Service
Help Scout vs. Zendesk: A Deep-Dive Comparison
Help Scout's AI Features: Deliver Better Support, Faster
Customer Service
Help Scout's AI Features: Deliver Better Support, Faster
The 9 Best AI Customer Service Software in 2025
Customer Service
The 9 Best AI Customer Service Software in 2025
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Customer Service

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Live Event
How to Shave Hours off Response Time With AI Answers
Product
How to Shave Hours off Response Time With AI Answers
Bridging the AI Perception Gap in Customer Support
Customer Service
Bridging the AI Perception Gap in Customer Support
Help Scout vs. Freshdesk: A Deep-Dive Comparison
Customer Service
Help Scout vs. Freshdesk: A Deep-Dive Comparison
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Live Event
How to Shave Hours off Response Time With AI Answers
Product
How to Shave Hours off Response Time With AI Answers
06:04
Help Scout's 2025 Fall Seasonal Release
Product
Help Scout's 2025 Fall Seasonal Release
Help Scout Using Help Scout: Reports
Product
Help Scout Using Help Scout: Reports
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Growth & Culture

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Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
Help Scout Unscripted: TV Shows
Growth & Culture
Help Scout Unscripted: TV Shows
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
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