Blog Author

Kiera Abbamonte

Kiera is a a content writer who works with SaaS and ecommerce companies. Located in Boston, MA, she loves cinnamon coffee and a good baseball game. Catch up with her on Twitter or KieraAbbamonte.com

Posts by Kiera

The Role of Customer Stickiness in Building Enduring Loyalty

Growth & Culture

The Role of Customer Stickiness in Building Enduring Loyalty

8 Key SaaS Customer Success Metrics & How to Measure Them

Growth & Culture

8 Key SaaS Customer Success Metrics & How to Measure Them

10 Techniques for Collecting Voice of the Customer Data

Growth & Culture

10 Techniques for Collecting Voice of the Customer Data

Customer Satisfaction Surveys: A Comprehensive Guide

Growth & Culture

Customer Satisfaction Surveys: A Comprehensive Guide

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Growth & Culture

Hey Marketers, It’s Time to Log In

Hey Marketers, It’s Time to Log In

Customer-First Teams Thrive in Uncertain Times

Customer-First Teams Thrive in Uncertain Times

The Impact of Great Support on Revenue

The Impact of Great Support on Revenue

Inside Help Scout

Listen First, Design Later

Behind the Scenes

Listen First, Design Later

Building Connections at Help Scout’s Rome Retreat

Behind the Scenes

Building Connections at Help Scout’s Rome Retreat

Help Scout Using Help Scout: The Marketing Edition

Product Tutorials

Help Scout Using Help Scout: The Marketing Edition

Customer Service

The 4 Bucket System for Support

The 4 Bucket System for Support

The Ultimate Guide to SaaS Customer Support in 2025

Tips & Templates

The Ultimate Guide to SaaS Customer Support in 2025

Noticing the Small Wins

Noticing the Small Wins

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