Photo: Larry Barker

Blog Author

Larry Barker

Larry has been working in and leading customer experience teams for over a decade. He currently leads CX & Operations for Teamshares, in addition to running Supported Content, a niche content marketing company that creates expert CX content.

Posts by Larry

16 Ecommerce Knowledge Bases That Go Beyond the FAQ
Customer Service
16 Ecommerce Knowledge Bases That Go Beyond the FAQ
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Service
Unlocking Insights: How to Analyze Customer Feedback Effectively
How 11 Companies Are Using AI for Customer Service
Customer Service
How 11 Companies Are Using AI for Customer Service
Crafting an Effective Customer Service Cover Letter: Examples and Tips
Customer Service
Crafting an Effective Customer Service Cover Letter: Examples and Tips

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Customer Service

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8 Actionable Live Chat Metrics to Start Tracking Today
Leading Service
8 Actionable Live Chat Metrics to Start Tracking Today
Help Scout vs. Zendesk: A Deep-Dive Comparison
Software & Systems
Help Scout vs. Zendesk: A Deep-Dive Comparison
Reframing AI Chatbots as Self-Service Tools
Articles
Reframing AI Chatbots as Self-Service Tools
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Inside Help Scout

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Our Latest Experiment: Delight Labs
Inside Help Scout
Our Latest Experiment: Delight Labs
Listen First, Design Later
Behind the Scenes
Listen First, Design Later
Help Scout Using Help Scout: The Marketing Edition
Product Tutorials
Help Scout Using Help Scout: The Marketing Edition
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Growth & Culture

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Applying for a Job? Be Intelligent, Not Artificial
Hiring & Culture
Applying for a Job? Be Intelligent, Not Artificial
Building Connections at Help Scout’s Rome Retreat
Growth & Culture
Building Connections at Help Scout’s Rome Retreat
Hey Marketers, It’s Time to Log In
Revenue Growth
Hey Marketers, It’s Time to Log In
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