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Blog Author

Maryna Paryvai

Maryna is a results-driven CX executive passionate about efficient processes and human-centric customer support. With a track record of scaling ecommerce support operations, she firmly believes that exceptional customer experiences lie at the heart of every successful business.

Posts by Maryna

7 Simple Ways To Automate Your Ecommerce Business
Customer Service
7 Simple Ways To Automate Your Ecommerce Business
The 7 Best Ecommerce Live Chat Software in 2026
Customer Service
The 7 Best Ecommerce Live Chat Software in 2026
The 10 Best Ecommerce Customer Service Software
Customer Service
The 10 Best Ecommerce Customer Service Software
8 Actionable Live Chat Metrics to Start Tracking Today
Customer Service
8 Actionable Live Chat Metrics to Start Tracking Today
Comparing Front Alternatives: 11 Top Options
Customer Service
Comparing Front Alternatives: 11 Top Options
The 9 Best Healthcare Customer Service Software
Customer Service
The 9 Best Healthcare Customer Service Software
The 9 Best AI Customer Service Software in 2026
Customer Service
The 9 Best AI Customer Service Software in 2026
The 7 Best HIPAA-Compliant Ticketing Systems
Customer Service
The 7 Best HIPAA-Compliant Ticketing Systems
The Ultimate Guide to Ecommerce Customer Service in 2026
Customer Service
The Ultimate Guide to Ecommerce Customer Service in 2026
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Customer Service

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How to avoid fragile knowledge in support
The Supportive
How to avoid fragile knowledge in support
The Beginner's Guide to Customer Service Automation in 2026
Customer Service
The Beginner's Guide to Customer Service Automation in 2026
Help Scout vs. Front: A Deep-Dive Comparison
Customer Service
Help Scout vs. Front: A Deep-Dive Comparison
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Growth & Culture

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Help Scout Unscripted: Relaxation
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Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
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Help Scout Unscripted: Broken Bones
Help Scout Unscripted: TV Shows
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Product
How to Shave Hours off Response Time With AI Answers
Principled Building: How We Approach AI at Help Scout
Product
Principled Building: How We Approach AI at Help Scout
Help Scout Using Help Scout: Reports
Product
Help Scout Using Help Scout: Reports
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