Help Scout for SaaS
Happier customers, growing companies
The teams that talk to your customers every day make or break your relationships. Help them do more with less and deliver a better customer experience with a simple-yet-powerful platform.
Fast-moving SaaS companies trust Help Scout
Make customer support your differentiator
Quality responses, fast
Keep responses accurate and personal while managing 52.6% more emails in the first year.
FAQ for the W-I-N
Self-service options make it easy for customers to find answers to frequently asked questions how they want and when they want.
Facts, not hacks
Use reports to track customer happiness, team efficiency, and other KPIs so you can stay agile in a competitive market.
The platform that’s
powerful not perplexing
AI
Use AI to draft or improve replies, summarize convos, and deliver self-serve answers in a snap.
Automations
Don’t hate. Automate. Workflows are customizable from the easy to the complex, keeping response times low.
Collaboration
Your team will love how our platform helps them stay organized and on the same page—the easy way.
Customer Data
Know exactly who you’re talking to and what to say with previous conversations and app activity at a glance.
Reporting
Our anything-but-basic, built-in reports help you track everything from productivity to happiness.
Integrations
Work with other platforms? So do we. Take advantage of our 50+ integrations that make your life easier.
Resources
SaaS companies that use Help Scout have happier customers. Learn how with success stories and thought leadership from our award winning blog.
