Great customer service is about more than answering incoming support email, or being responsive on live chat. Rather than wait for your customers to reach out for help, you can guide them along the right path and remove obstacles from their way proactively. Help Scout's CEO Nick Francis and CMO Justine Jordan discuss customer messaging and how it can smooth your customer's path to success.
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Great customer service is about more than answering incoming support email, or being responsive on live chat. Rather than wait for your customers to reach out for help, you can guide them along the right path and remove obstacles from their way proactively, allowing them to build momentum and reach their goal more quickly. Join Help Scout's CEO Nick Francis and CMO Justine Jordan for a live discussion of customer messaging and how it can smooth your customer's path to success.
Join Help Scout’s Mat Patterson for this 30-minute webinar, and learn how to effectively use your reports.
Join Jacob Lewis and Erin Lowell from You Need a Budget, along with Mat Patterson of Help Scout, for a live discussion about how to deliver proactive customer service that generates real results.
Benoit Gagnon, CEO and Co-Founder at Miuros and Nick Francis, CEO and Co-Founder at Help Scout discuss how AI tools can join forces with human-powered service to deliver excellent customer experiences.
Join Leslie O’Flahavan, Founder of E-WRITE and Help Scout’s Customer Evangelist Mat Patterson as they discuss the skill of analytical reading, and share advice on how to improve your team’s critical reading.
Join Nick Francis, CEO at Help Scout, Mo McKibbin, Support-Driven Growth at Help Scout, and Simon Ouderkirk, Marketing Data at Automattic, in a conversation about how elevating support teams to proactively drive growth can lead to both more rewarding careers for support professionals, and a better bottom line for the business.
Mat Patterson, Grace Antonio, Denise Twum, and Andrew Spittle have a discussion on the structure, purpose and implementation of Support Operations.
Join Beth Trame, Shervin Talieh, and Mathew Patterson, as they chat about how to tell if you’re really doing support well.
Learn about the 4 stages of the customer support funnel and how you can improve customer experience at every level.
Learn the “right” way to launch and manage live chat customer support.
We teamed up with experts in the space to discuss tips and best practices for switching to a new support help desk.
Learn how to find and hire stellar support candidates in this 45-minute webinar hosted by Mat Patterson of Help Scout, Sarah Judd Welch of Loyal and Chase Clemons of Basecamp.
Join Shep Hyken, customer service and experience expert, and Nick Francis, CEO of Help Scout, as they discuss the role of support teams and departments in creating consistently great customer experiences.
Join Katherine Pan of Kickstarter, Veronica Armstrong of Lovepop, and Mat Patterson of Help Scout to learn about the best practices for delivering exceptional customer service at scale.
Join Adrian Swinscoe, customer experience consultant and expert, and Nick Francis, CEO of Help Scout, for a chat on preparing for your busiest customer service periods.
Join us for an interview on making the switch from Desk.com to Help Scout with Rhoda Meek, Customer Service Director at Olark.
Join Thomas Hils and Andra Roston of Zapier, and Mo McKibbin of Help Scout, for a nuts and bolts live chat on using Zapier to deepen existing integrations.
Join Chase Clemons of Basecamp and Nick Francis, CEO of Help Scout, for a live chat on how support teams can be more effective in their reporting.
Join Krista Atwell from Dollar Shave Club, and Mat Patterson of Help Scout, for a chat on customer loyalty tactics for creating return customers.
Join Antonio King from Shinesty, Michael Labrecque-Jessen from Trello, and Mat Patterson of Help Scout, for a chat on creating customer connections that go beyond 'good enough'.
Join Jeff Toister customer service author, and Nick Francis, CEO of Help Scout, for a live discussion on the roles of self-service and humans in customer-centered companies.
Abigail Phillips, Head of Support at Help Scout, and Nancy Baron, Customer Success Coach at Help Scout, discuss the best way to successfully help customers in a collaborative support model.
Join Mary Jantsch of Tuff, Jake Bartlett of Atlassian StatusPage, and Mat Patterson, Customer Service Evangelist at Help Scout, as they discuss the best ways to track, collect, and deliver customer feedback to improve product decisions.
Join Sara Culver, Senior Manager, Product Writing at Slack, Carlee Potter, Head of Technical Writing at Campaign Monitor, and Mathew Patterson, Customer Evangelist at Help Scout, for a live chat on the value of product writing, and how to make every word count.
If you're new to Help Scout, join us for a full tour of the app. We'll go through the basics to set you up for success in our free demo, so bring your questions!