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Help Scout Webinars
Educational Webinars from the Help Scout team and experts in the customer service industry.
Support-Driven Growth: Elevating Support Teams to Drive Business Results
Nick Francis, CEO at Help Scout, Mo McKibbin, Support-Driven Growth at Help Scout, and Simon Ouderkirk, Marketing Data at Automattic talking about how elevating support teams to proactively drive growth can lead to both more rewarding careers for support professionals, and a better bottom line for the business.
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Explore recent webinars
Check out our jumpstart videos, in-depth Help Scout webinars, and best practice deep dives to up your support game!
Understanding Support Operations
Mat Patterson, Grace Antonio, Denise Twum, and Andrew Spittle have a discussion on the structure, purpose and implementation of Support Operations.
Measuring Support Quality: Beyond CSAT & NPS
Join Beth Trame, Shervin Talieh, and Mathew Patterson, as they chat about how to tell if you’re really doing support well.
Building a Customer Support Funnel
Learn about the 4 stages of the customer support funnel and how you can improve customer experience at every level.
Best Practices for Adding Live Chat Support
Learn the “right” way to launch and manage live chat customer support.
Switching Help Desks Without the Headaches
We teamed up with experts in the space to discuss tips and best practices for switching to a new support help desk.
How to Hire the Best Customer Support Team
Learn how to find and hire stellar support candidates in this 45-minute webinar hosted by Mat Patterson of Help Scout, Sarah Judd Welch of Loyal and Chase Clemons of Basecamp.
How to Use Customer Service to Stand Out from the Competition
Join Shep Hyken, customer service and experience expert, and Nick Francis, CEO of Help Scout, as they discuss the role of support teams and departments in creating consistently great customer experiences.
Support-Driven Growth: Elevating Support Teams to Drive Business Results
Join Nick Francis, CEO at Help Scout, Mo McKibbin, Support-Driven Growth at Help Scout, and Simon Ouderkirk, Marketing Data at Automattic, in a conversation about how elevating support teams to proactively drive growth can lead to both more rewarding careers for support professionals, and a better bottom line for the business.
How to Quickly Scale Your Customer Service
Join Katherine Pan of Kickstarter, Veronica Armstrong of Lovepop, and Mat Patterson of Help Scout to learn about the best practices for delivering exceptional customer service at scale.
Deliver Exceptional Service During the Seasonal Rush
Join Adrian Swinscoe, customer experience consultant and expert, and Nick Francis, CEO of Help Scout, for a chat on preparing for your busiest customer service periods.
Q&A: Switching from Salesforce Desk.com to Help Scout
Join us for an interview on making the switch from Desk.com to Help Scout with Rhoda Meek, Customer Service Director at Olark.
Easy Automation for Busy Support Teams
Join Thomas Hils and Andra Roston of Zapier, and Mo McKibbin of Help Scout, for a nuts and bolts live chat on using Zapier to deepen existing integrations.
Customer Service Reporting with Real Impact
Join Chase Clemons of Basecamp and Nick Francis, CEO of Help Scout, for a live chat on how support teams can be more effective in their reporting.
The Art of Customer Loyalty in a Subscription Business
Join Krista Atwell from Dollar Shave Club, and Mat Patterson of Help Scout, for a chat on customer loyalty tactics for creating return customers.
Can’t Buy Me Love: Taking Customer Service Beyond Satisfaction
Join Antonio King from Shinesty, Michael Labrecque-Jessen from Trello, and Mat Patterson of Help Scout, for a chat on creating customer connections that go beyond 'good enough'.
The Right Kind of Self-Service
Join Jeff Toister customer service author, and Nick Francis, CEO of Help Scout, for a live discussion on the roles of self-service and humans in customer-centered companies.
Working Successfully in a Collaborative Support Model
Abigail Phillips, Head of Support at Help Scout, and Nancy Baron, Customer Success Coach at Help Scout, discuss the best way to successfully help customers in a collaborative support model.
Turning Customer Conversations into Actionable Product Insights
Join Mary Jantsch of Tuff, Jake Bartlett of Atlassian StatusPage, and Mat Patterson, Customer Service Evangelist at Help Scout, as they discuss the best ways to track, collect, and deliver customer feedback to improve product decisions.
Reduce your support load through better product writing
Join Sara Culver, Senior Manager, Product Writing at Slack, Carlee Potter, Head of Technical Writing at Campaign Monitor, and Mathew Patterson, Customer Evangelist at Help Scout, for a live chat on the value of product writing, and how to make every word count.
Recurring Live Classes
If you're new to Help Scout, join us for a full tour of the app. We'll go through the basics to set you up for success in our free demo, so bring your questions!
