Your customers are probably not professional writers. What customers say when they email you for support is not necessarily what they are asking for (or what they need). To provide the most effective customer service, you need to know how to read analytically, which means going beyond the surface meaning to understanding the customer’s intent and goal.
Join Leslie O’Flahavan, Founder of E-WRITE and Help Scout’s Customer Evangelist Mat Patterson as they discuss the skill of analytical reading, and share advice on how to improve your team’s critical reading.
What you’ll learn:
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The quality of your customer service will never exceed the quality of the people providing it. Learn how to build, grow, and train a world-class team.
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