Blog Author

Leslie O'Flahavan

Leslie helps customer care organizations write better email, chat, social media and SMS. Connect with her on Twitter or through her website.

Posts by Leslie

Why Analytical Reading Is a Must-Have Skill

Customer Service

Why Analytical Reading Is a Must-Have Skill

How to Hire for Chat and Email Writing Skills

Customer Service

How to Hire for Chat and Email Writing Skills

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Inside Help Scout

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

Customer Stories

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

What’s New in the Inbox: AI drafts, Snooze, Send Later, and More

Product Updates

What’s New in the Inbox: AI drafts, Snooze, Send Later, and More

Do You Actually Need a Local Environment?

Do You Actually Need a Local Environment?

Growth & Culture

A Guide to Elevating Your Ecommerce Game with WhatsApp

A Guide to Elevating Your Ecommerce Game with WhatsApp

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

From Peer to Peer: A Guide to the C2C Ecommerce Model

From Peer to Peer: A Guide to the C2C Ecommerce Model

Customer Service

AI Support Metrics: 5 KPIs To Track

Leading Service

AI Support Metrics: 5 KPIs To Track

Boost Your Customer Support Efficiency with AI

Scaling Service

Boost Your Customer Support Efficiency with AI

The 9 Best Social Media Customer Service Software (2024)

Software & Systems

The 9 Best Social Media Customer Service Software (2024)

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