The Supportive

Insights, advice, support, and entertainment for people who know that customer support is about so much more than answering questions.

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Season 2 Episode 05: Young Henrys
The Supportive

Season 2 Episode 05: Young Henrys

26 Support Tips For 2026
The Supportive
26 Support Tips For 2026
How to avoid fragile knowledge in support
The Supportive
How to avoid fragile knowledge in support
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Customer Service

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31 Excellent Help Desk Tools for Every Use Case and Budget
Customer Service
31 Excellent Help Desk Tools for Every Use Case and Budget
The 5 Best Customer Support Issue Tracking Software in 2026
Customer Service
The 5 Best Customer Support Issue Tracking Software in 2026
Proactive Customer Service: Benefits, Tips, and Examples
Customer Service
Proactive Customer Service: Benefits, Tips, and Examples
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Growth & Culture

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Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
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Product

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Live Event
How Devpost Tailors AI Answers to Match Their Support Style
Product
How Devpost Tailors AI Answers to Match Their Support Style
Live Event
How to Improve AI Replies with Every Conversation
Product
How to Improve AI Replies with Every Conversation
Bring Calls and SMS Into Help Scout With Aircall
Product
Bring Calls and SMS Into Help Scout With Aircall
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Editor’s Picks

06:27
Museum of Customer Support: The World's Oldest Complaint Letter
The Supportive
Museum of Customer Support: The World's Oldest Complaint Letter
Between Two Borgs
The Supportive
Between Two Borgs
A Love Letter to Social Media Customer Service Pros
The Supportive
A Love Letter to Social Media Customer Service Pros

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