Help Scout for Media Companies
Boost your reputation with better customer service
66% of media and telecomm customers switch brands due to poor customer service. Provide faster, better service that helps you grow your customer relationships with Help Scout.
Help Scout is trusted by leading media and telecommunications companies.
Nurture your reputation and drive loyalty
65% of media and telecomm companies fail to respond to customer emails, and when customers do get a response, 55% say it was poor quality. Help Scout makes it easy deliver a better experience so you stand out from your competition.
Fix communication bottlenecks
Bring all your conversations into one platform, and automatically sort, assign, and prioritize them, so nothing gets lost.
Provide fast, quality responses
With Help Scout, users are able to manage 52.6% more emails in the first year, and keep responses accurate and personal.
Work smarter, not harder
Help Scout is designed to be as easy to use as an email inbox. Get started in an hour, and become a power user in a day.
The platform that’s
powerful not perplexing
AI
Use AI to draft or improve replies, summarize convos, and deliver self-serve answers in a snap.
Automations
Don’t hate. Automate. Workflows are customizable from the easy to the complex, keeping response times low.
Collaboration
Your team will love how our platform helps them stay organized and on the same page—the easy way.
Customer Data
Know exactly who you’re talking to and what to say with previous conversations and app activity at a glance.
Reporting
Our anything-but-basic, built-in reports help you track everything from productivity to happiness.
Integrations
Work with other platforms? So do we. Take advantage of our 50+ integrations that make your life easier.
Media and telecommunications resources and use cases
Media and telecommunications companies that use Help Scout have happier customers. Learn how with success stories and thought leadership from our award winning blog.
