Blog Author
Emily Triplett Lentz
Emily is a Help Scout alum. You can find her on LinkedIn.
Posts by Emily
Tips for Finding Your Perfect Customer Service Career Path
Writing the Perfect Customer Thank-You Note (+ Examples)
4 Ways to Determine What Your Customer Really Needs
How 3 Nonprofits Approach Customer Service
Improving Employee Retention in Customer Support
9 Tips to Improve Your Customer Support Game
Boost Customer Happiness with Exclamations and Emoticons
5 Big Lessons Support Managers Wish They’d Learned Sooner
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