• "It never ceases to amaze me that companies spend millions to attract new customers (people they don’t know) and spend next to nothing to keep the ones they’ve got! Seems to me the budgets should be reversed!."
  • Tom Peters, Speaker and Author
  • "A smile is a curve that sets things straight."
  • "Deep down, we believe that the problem put simply, is THEM. They, of course, believe WE are the problem."
  • "Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer."
  • Dale Carnegie, Best Selling Author
  • "If anybody ever called our number, it would be picked up in less than two rings with a friendly voice answering, 'CD Baby.' From 7 am to 10 pm, there was always somebody to pick up a call in two rings. No voice mail system; no routing to different departments. We treated our customers like our best friends. You don't route your best friend's call to an automated system!"
  • Derek Sivers, Founder CD Baby
  • "When a customer has a complaint, use the "Italian Momma method": Think of your customer as the little bambino that took a spill on the sidewalk. Channel your inner Italian mother and shower your customers with attention and genuine concern when they come to you with an issue. Just as the bambino who survived his tumble largely unscathed, a customer's perspective of the situation will wind up getting reset. Essentially, the mountain shrinks into a molehill."
  • Micah Solomon, Author of High-Tech, High-Touch Customer Service
  • "Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!"
  • Tom Peters, Best-Selling Author
  • "Customer: A person who indirectly pays for all your vacations, hobbies, and golf games and gives you the opportunity to better yourself."
  • "Swallowing your pride occasionally will never give you indigestion."
  • "A shoe without sex appeal is like a tree without leaves. Service without emotion is like a shoe without sex appeal."
  • "Sales without Customer Service is like stuffing money into a pocket full of holes."
David Tooman, Customer Service Professional
  • "I empathize with women in their high heels so I'll be there in my kilt and T-shirt and I'll walk around all day just to prove that if I can wear the shoes for 36 hours then certainly our customer can wear them."
  • Marc Jacobs, Fashion Designer
  • "It's better to hang out with people better than you. Pick out associates whose behavior is better than yours and you'll drift in that direction."
  • Warren Buffett, Business Magnate
  • "Thank you for calling customer service. If you're calm and rational, press 1. If you're a whiner, press 2. If you're a hot head, press 3"
  • Randy Glasbergen, Cartoonist