The Supportive

Insights, advice, support, and entertainment for people who know that customer support is about so much more than answering questions.

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Sales Tips for Support Pros
The Supportive

Sales Tips for Support Pros

Support work already includes a little sales — listening, advising, guiding. Here’s how to do it well, without feeling salesy about it.

Season 2 Episode 02: ZSA
The Supportive
Season 2 Episode 02: ZSA
Season 2 Episode 01: Help Scout
The Supportive
Season 2 Episode 01: Help Scout
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Customer Service

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Sales Tips for Support Pros
The Supportive
Sales Tips for Support Pros
The 7 Best Ecommerce Live Chat Software in 2025
Customer Service
The 7 Best Ecommerce Live Chat Software in 2025
How To Collect and Act on Customer Service Feedback
Customer Service
How To Collect and Act on Customer Service Feedback
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Growth & Culture

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Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
Help Scout Unscripted: TV Shows
Growth & Culture
Help Scout Unscripted: TV Shows
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
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Product

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06:04
Help Scout's 2025 Fall Seasonal Release
Product
Help Scout's 2025 Fall Seasonal Release
Help Scout Using Help Scout: Reports
Product
Help Scout Using Help Scout: Reports
Listen First, Design Later
Product
Listen First, Design Later
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Editor’s Picks

06:27
Museum of Customer Support: The World's Oldest Complaint Letter
The Supportive
Museum of Customer Support: The World's Oldest Complaint Letter
Between Two Borgs
The Supportive
Between Two Borgs
A Love Letter to Social Media Customer Service Pros
The Supportive
A Love Letter to Social Media Customer Service Pros

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