The Supportive

Insights, advice, support, and entertainment for people who know that customer support is about so much more than answering questions.

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Season 2 Episode 05: Young Henrys
The Supportive

Season 2 Episode 05: Young Henrys

26 Support Tips For 2026
The Supportive
26 Support Tips For 2026
How to avoid fragile knowledge in support
The Supportive
How to avoid fragile knowledge in support
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Customer Service

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26 Support Tips For 2026
The Supportive
26 Support Tips For 2026
Help Scout vs. HubSpot Service Hub: Deep-Dive Comparison
Customer Service
Help Scout vs. HubSpot Service Hub: Deep-Dive Comparison
How to avoid fragile knowledge in support
The Supportive
How to avoid fragile knowledge in support
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Growth & Culture

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Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
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Product

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Live Event
How to Improve AI Replies with Every Conversation
Product
How to Improve AI Replies with Every Conversation
Live Event
How Devpost Tailors AI Answers to Match Their Support Style
Product
How Devpost Tailors AI Answers to Match Their Support Style
Live Event
How to Shave Hours off Response Time With AI Answers
Product
How to Shave Hours off Response Time With AI Answers
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Editor’s Picks

06:27
Museum of Customer Support: The World's Oldest Complaint Letter
The Supportive
Museum of Customer Support: The World's Oldest Complaint Letter
Between Two Borgs
The Supportive
Between Two Borgs
A Love Letter to Social Media Customer Service Pros
The Supportive
A Love Letter to Social Media Customer Service Pros

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