Redesign your knowledge base and create a better customer experience.
Mathew Patterson • 11 min read
Create better help docs that enable your customers to get answers 24/7 even when your support team is offline.
Mitchell Cox • 5 min read
Keep your knowledge base updated while reducing busy work by organizing how-to articles into high level categories.
Anthony Xiques • 2 min read
Making your help content available inside your app helps customers keep problem solving momentum. Here’s how to set it up without hours of development time.
Justin Seymour • 3 min read
When you're managing a knowledge base, writing great content is only part of the job. Producing a successful knowledge base means acquiring a whole set of new skills.
Mathew Patterson • 1 min read
Support Driven experts share their hard earned knowledge base advice for those building out a new KB, and for those who want to take their knowledge base to the next level.
Support Driven • 6 min read
Simple design principles to make your help documentation clearer, more scannable and more effective.
Mathew Patterson • 5 min read
If you're a startup, keeping up with product updates is exhausting. Keeping a knowledge base updated is pretty much a marathon with the finishing line moving away from you every step. Your job's never done.
Jarratt Isted •
Reliable, well-maintained documentation is vital to good service, but it is a huge job. Here’s how support teams can help technical writers produce better knowledge bases.
Mathew Patterson • 8 min read