Outstanding 24x6 support, and a strong track record of 99.98% uptime. We depend on Help Scout just like our customers do, and great support is what we do best.
No need to start over! We can import your Desk.com data. It can take a while due to Desk.com API restrictions, but we'll work with you to get it done.More on importing data
“Before using Help Scout, it felt kind of chaotic, and it meant that we weren't able to give the reliable support that we try to give our customers.”James Glazebrook, Basecamp
Help Scout reports are a big upgrade over what you are used to. They have dozens of metrics for measuring activity, employee performance, and customer satisfaction. Go deeper with Views, exporting, and data from our API.More about reports
Most of our customers use Help Scout as their customer communications hub. Any separate brands or departments in the company can easily be set up in Help Scout, so you have one single place for all your customer conversations.
Beacon embeds your knowledge base content right where your customers need it: on your website! Offer up answers to common questions before they reach out to support.
PS: In-app messaging and live chat are coming to Beacon in 2018.More about Beacon
“The big sticking point around Salesforce is that they weren't a good user experience. Training new people on Help Scout is quite simple. Takes less than 5 minutes.”Grant Thomas-Lepore, GrabCad
Mentions will change the way your team collaborates. When you mention one or more people in a note, it will instantly notify them via email, mobile, and/or browser notification.
We've worked really hard to make every second count, with 75+ keyboard shortcuts, best-in-class search, one-click conversation history, and rich customer profiles.
Folder views, counts and conversations all stay up-to-date in real-time. You can also see who else is looking at or replying to any conversation at a glance. These little features make working together a breeze.